Refill your pet’s medication without the phone tag
Pet owners in Placerville, CA can now request prescription refills from Pleasant Valley Pet Clinic through our patient portal. Requests are processed accurately and in a timely manner, and you can check your pet’s records in the same place.
Request an AppointmentHow to Request a Prescription Refill
To process prescription requests accurately and on time, we now handle all refill requests through our patient portal. Log in to view your pet’s records and request refills in the app.
Click Here to Open the Patient Portal
Quick Steps
- Open the patient portal using the button above.
- Log in to the account linked to your pet’s records.
- Select your pet and the medication you need refilled.
- Submit the request and watch for confirmation from our team.
Tips for a Smooth Refill
Request refills before your pet runs out of medication, so there is no gap in treatment. Some medications require a recent exam before we can refill them. If it has been a while since your pet’s last visit, you can schedule a pet exam with our team.
Need Help With Your Account?
If you have trouble logging in or cannot find your pet’s records, call us at (530) 644-2424 during business hours. We are open Monday through Friday from 8am to 5:30pm and Saturday from 8am to 5pm. You can also learn more about our in-house pharmacy and the medications we carry.
Prescription Refill Questions
How do I request a prescription refill for my pet?
Use the link on this page to log in to our patient portal. Once you are in, you can view your pet’s records and request refills directly in the app.
Can I still call to request a refill?
To process requests accurately and in a timely manner, we have moved all prescription refill requests to the patient portal. If you have trouble using it, call us at (530) 644-2424 and our team will help you get started.
Why did the clinic move refills to the patient portal?
Requests made through the portal go straight to our team in a clear, organized format. This helps us reduce errors and respond to your request faster.
How far ahead should I request a refill?
Request a refill before your pet’s medication runs low. This gives our team time to review the request and prepare the medication without any lapse in your pet’s treatment.
Does my pet need an exam before I can get a refill?
It depends on the medication and your pet’s health history. Some prescriptions require a recent exam so our veterinarians can confirm the medication is still right for your pet. Our team will let you know if a visit is needed.
What if I can’t log in to the patient portal?
Call our Placerville clinic at (530) 644-2424 during business hours, Monday through Friday from 8am to 5:30pm or Saturday from 8am to 5pm. We can help you access your account.
Can I see my pet’s medical records in the portal?
Yes. The portal gives you access to your pet’s records, so you can review your pet’s information at any time as well as request refills.
Keep Your Pet’s Care on Track
Whether you need a refill or want to schedule a checkup, our team at Pleasant Valley Pet Clinic is here to help your pet stay healthy.